Returns and Exchanges
We want you to be happy with your purchase. If something didn't go as expected, we'll help you resolve it quickly.
Right of Withdrawal
You have 10 calendar days from the date you receive the product to withdraw from your purchase, without needing to justify the reason. In this case, return shipping costs are on us.
Exchanges
Want a different model or color? Write to us within [TIME FRAME, e.g., 30] days. The product must be unused and in its original packaging.
Defective Products
If it arrived damaged or with a defect, contact us attaching photos and your order number. We will resolve it with an exchange or a refund.
Refunds
Once the product is received and inspected, we will refund through the same payment method within [TIME FRAME, e.g., 7 to 10] business days.
Initiate your return or exchange
Fill out the form with your order number and, if applicable, attach photos of the product.